{"id":11973,"date":"2020-03-23T16:39:01","date_gmt":"2020-03-23T15:39:01","guid":{"rendered":"https:\/\/serverbase.ch\/?p=11973"},"modified":"2020-03-26T15:00:13","modified_gmt":"2020-03-26T14:00:13","slug":"generate-support-pin-for-identification-at-support-request","status":"publish","type":"post","link":"https:\/\/serverbase.ch\/en\/generate-support-pin-for-identification-at-support-request\/","title":{"rendered":"Generate support PIN for identification at support request"},"content":{"rendered":"

In order to protect your systems even better, we now require a support PIN for telephone support requests from people who do not know our employees personally. You must generate a Support PIN in your customer centre and can give it to us when you call our support team. This ensures that only authorised persons can submit support requests.<\/p>\n

 <\/p>\n

Proceed as follows to generate a support PIN.<\/p>\n\n\n\n\n\n
\"ServerBase<\/td>\n\n

Log in to the customer center<\/a>.<\/p>\n<\/td>\n<\/tr>\n

\"Neue<\/td>\nOn the left side you will find the box Support PIN<\/em>. Click there on the corresponding icon to generate a new PIN.<\/td>\n<\/tr>\n
\"Support-PIN<\/td>\nThe generated PIN is displayed immediately. Now call our support hotline<\/a> and tell us your PIN for authentication.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

In order to protect your systems even better, we now require a support PIN for telephone support requests from people who do not know our employees personally. You must generate a Support PIN in your customer centre and can give it to us when you call our support team. This ensures that only authorised persons […]<\/p>\n","protected":false},"author":4,"featured_media":11984,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49,58],"tags":[],"class_list":["post-11973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en-2","category-serverbase-activities"],"acf":[],"yoast_head":"\nGenerate support PIN for identification at support request | ServerBase AG<\/title>\n<meta name=\"description\" content=\"In order to protect your systems even better, we now require a support PIN for telephone support requests from persons we don't know personally.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serverbase.ch\/en\/generate-support-pin-for-identification-at-support-request\/\" \/>\n<meta property=\"og:locale\" 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