Service prices

General

ServerBase technician, charged in support units (15 minutes) during office hours CHF 195.00 /h
ServerBase technician, charged per hour outside office hours (on-call service) CHF 250.00 /h
Use of the on-call service incl. 1 hour of work CHF 250.00
Every additional hour of on-call service CHF 250.00

Prices excl. 8.1% VAT

SwissDesk

System adjustments & installation of software updates (billed in support units of 15 minutes each) CHF 195.00 /h
On-site assignments with the customer CHF 195.00 /h
On-site operations at the customer – vehicle CHF 0.80 /km

Prices excl. 7.7% VAT

Hosted Exchange

Activate the product CHF 0.00
Support for data migration (billed in support units of 15 minutes each) CHF 195.00 /h
Restore a backup to a PST file CHF 48.75
Restore a backup directly to Outlook CHF 97.50

Prices excl. 8.1% VAT

Premium VPS

Managed Backup: Restore one or more files to a ZIP file CHF 48.75
Managed Backup: Restore a complete server CHF 97.50
Managed Firewall: Configuration Adjustments (IPSEC / Rules) CHF 48.75

Prices excl. 8.1% VAT

Service Level Agreements (SLAs)

  Standard Business Standard Business Advanced Business 24/7
Monday-Thursday 08:00 – 12:00
13:30 – 17:00
08:00 – 18:00 07:00 – 21:00 00:00 – 24:00
Friday 08:00 – 12:00
13:30 – 16:00
08:00 – 18:00 07:00 – 21:00 00:00 – 24:00
Saturday-Sunday 00:00 – 24:00
Reaction time within 8 hours within 4 hours within 2 hours within 1 hour
System availability 99.9% 99.9% 99.9% 99.9%
Network availability 99.9% 99.9% 99.9% 99.9%
Costs on demand on demand on demand
ServerBase Produkt-AssistentProduct Assistant
ServerBase Product Assistant

Product Assistant

Our product assistant helps you to find the right products.

In-house IT know-how

Do you have in-house IT personnel or know-how?

Server or services

Would you like to buy entire servers or just specific services?

Availability or price

Is high availability or a low price more important to you?

Number of servers

We can only achieve high availability with virtual servers. How many VMs do you want to operate?

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Cluster VPS

Cluster VPS are virtual servers with extremely high availability, which continue to run without interruption even if our server hardware fails.

Shared or dedicated hardware

Do your VMs need to be separated from other customers only logically (IaaS) or even physically (dedicated Private Cloud)?

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Virtual Datacenter

Virtual Datacenter (VDC) is the flexible and completely autonomously manageable IaaS solution from ServerBase.

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Private Cloud

Our highly available Private Cloud offers simple, web-based management with the flexibility and security of an on-premises environment.

Server type

Do you prefer dedicated bare metal servers or virtual servers?

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Dedicated server

Rent dedicated physical server hardware that is entirely dedicated to you and completely free to manage.

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Standard VPS

Cost-effective servers for standard applications without special requirements with SSD or HDD storage.

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Which service are you looking for?

Full outsourcing

Would you like to outsource your complete IT and have it managed by us?

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My Workplace 2.0

With My Workplace 2.0, you store all your data and applications in our secure Swiss data centers and access them from anywhere.

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What would you like to outsource?