Service prices

General

ServerBase technician, charged in support units (15 minutes) during office hoursCHF 195.00 /h
ServerBase technician, charged per hour outside office hours (on-call service)CHF 250.00 /h
Use of the on-call service incl. 1 hour of workCHF 250.00
Every additional hour of on-call serviceCHF 250.00

Prices excl. 7.7% VAT

My Workplace 2.0

System adjustments & installation of software updates (billed in support units of 15 minutes each)CHF 195.00 /h
On-site assignments with the customerCHF 195.00 /h
On-site operations at the customer – vehicleCHF 0.80 /km

Prices excl. 7.7% VAT

Hosted Exchange

Activate the productCHF 0.00
Support for data migration (billed in support units of 15 minutes each)CHF 195.00 /h
Restore a backup to a PST fileCHF 48.75
Restore a backup directly to OutlookCHF 97.50

Prices excl. 7.7% VAT

Premium VPS

Managed Backup: Restore one or more files to a ZIP fileCHF 48.75
Managed Backup: Restore a complete serverCHF 97.50
Managed Firewall: Configuration Adjustments (IPSEC / Rules)CHF 48.75

Prices excl. 7.7% VAT

Service Level Agreements (SLAs)

 StandardBusiness StandardBusiness AdvancedBusiness 24/7
Monday-Thursday08:00 – 12:00
13:30 – 17:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Friday08:00 – 12:00
13:30 – 16:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Saturday-Sunday00:00 – 24:00
Reaction timewithin 8 hourswithin 4 hourswithin 2 hourswithin 1 hour
System availability99.9%99.9%99.9%99.9%
Network availability99.9%99.9%99.9%99.9%
Costson demandon demandon demand
ServerBase Produkt-AssistentProduct Assistant
ServerBase Product Assistant

Product Assistant

Our product assistant helps you to find the right products.

In-house IT know-how

Do you have in-house IT personnel or know-how?

Server or services

Would you like to buy entire servers or just specific services?

Availability or price

Is high availability or a low price more important to you?

Number of servers

We can only achieve high availability with virtual servers. How many VMs do you want to operate?

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Cluster VPS

Cluster VPS are virtual servers with extremely high availability, which continue to run without interruption even if our server hardware fails.

Shared or dedicated hardware

Do your VMs need to be separated from other customers only logically (IaaS) or even physically (dedicated Private Cloud)?

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Virtual Datacenter

Virtual Datacenter (VDC) is the flexible and completely autonomously manageable IaaS solution from ServerBase.

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Private Cloud

Our highly available Private Cloud offers simple, web-based management with the flexibility and security of an on-premises environment.

Server type

Do you prefer dedicated bare metal servers or virtual servers?

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Dedicated server

Rent dedicated physical server hardware that is entirely dedicated to you and completely free to manage.

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Standard VPS

Cost-effective servers for standard applications without special requirements with SSD or HDD storage.

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Which service are you looking for?

Full outsourcing

Would you like to outsource your complete IT and have it managed by us?

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My Workplace 2.0

With My Workplace 2.0, you store all your data and applications in our secure Swiss data centers and access them from anywhere.

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What would you like to outsource?