IT maintenance contract & IT support

The operation of your IT infrastructure is ensured by our specialists. Proactive counteracts disruptions through regular maintenance. If you have any problems, our IT support team will be at your side.

  • Installation of updates and checking for errors on a regular bases
  • 24h/7 monitoring of hardware and services
  • IT support by phone and email with 24×7 on call service
  • SLAs from office hours to 24×7

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Updates and error control

Every operating system and application requires regular maintenance. This includes the installation of patches, the checking of log files, the evaluation of status messages and the monitoring of the system load. Based on these informations accurate measures and action packages are derived.

We have summarized these services in our System Care product. We offer a proactive service that includes:

  • Inclusion of your systems in our CMDB
  • Manual monthly control of log files
  • Monthly control of the utilization of the system
  • Version upgrades or changes of the operating system
  • Check for security relevant operating system gaps
  • Regular / Scheduled OS updates and patches

24-hour monitoring

Depending on your requirements, your systems and services are being monitored by our high-availability monitoring system from different data centers with different carrier connections. In addition to standard components (for example web servers, routers and switches), we also offer you the option of monitoring individual services of your critical applications (for example firewalls, SAP, mail, Oracle environments or in-house developments). Depending on individual requirements and ideas, you will be informed automatically by e-mail or actively by our specialists. Monitoring periods and alarm values ​​can be adapted to your specifications when signing the contract.

IT Support

Our service concept is based on a service desk as a single point of contact (SPOC) for our customers, downstream support services and classic maintenance contracts with manufacturers. Depending on the chosen SLA, our customers can expect expert assistance in the case of problems and emergencies around the clock, 365 days a year, with defined reaction times. In all three core areas of competence – security, infrastructure and network – as well as all other products from our data center and manufacturers, our qualified and experienced employees are available to our customers as personal contact persons.

Support Center

Service Level Agreements (SLAs)

  Standard Business Standard Business Advanced Business 24/7
Monday-Thursday 08:00 – 12:00
13:30 – 17:00
08:00 – 18:00 07:00 – 21:00 00:00 – 24:00
Friday 08:00 – 12:00
13:30 – 16:00
08:00 – 18:00 07:00 – 21:00 00:00 – 24:00
Saturday-Sunday 00:00 – 24:00
Reaction time within 8 hours within 4 hours within 2 hours within 1 hour
System availability 99.9% 99.9% 99.9% 99.9%
Network availability 99.9% 99.9% 99.9% 99.9%
Costs on demand on demand on demand

Do you have any further questions?

Contact our sales team. We are happy to help and are available for live demos of our products at any time.

    ServerBase AG
    Schlosserstrasse 5
    CH-8180 Bülach

    +41 44 515 90 80

    Monday – Thursday
    08:00 – 12:00 | 13:30 – 17:00

    08:00 – 12:00 | 13:30 – 16:00

    Outside of opening hours, our on-call service is available.

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    ServerBase Product Assistant

    Product Assistant

    Our product assistant helps you to find the right products.

    In-house IT know-how

    Do you have in-house IT personnel or know-how?

    Server or services

    Would you like to buy entire servers or just specific services?

    Availability or price

    Is high availability or a low price more important to you?

    Number of servers

    We can only achieve high availability with virtual servers. How many VMs do you want to operate?

    We found something for you!


    Cluster VPS

    Cluster VPS are virtual servers with extremely high availability, which continue to run without interruption even if our server hardware fails.

    Shared or dedicated hardware

    Do your VMs need to be separated from other customers only logically (IaaS) or even physically (dedicated Private Cloud)?

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    Virtual Datacenter

    Virtual Datacenter (VDC) is the flexible and completely autonomously manageable IaaS solution from ServerBase.

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    Private Cloud

    Our highly available Private Cloud offers simple, web-based management with the flexibility and security of an on-premises environment.

    Server type

    Do you prefer dedicated bare metal servers or virtual servers?

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    Dedicated server

    Rent dedicated physical server hardware that is entirely dedicated to you and completely free to manage.

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    Standard VPS

    Cost-effective servers for standard applications without special requirements with SSD or HDD storage.

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    Which service are you looking for?

    Full outsourcing

    Would you like to outsource your complete IT and have it managed by us?

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    My Workplace 2.0

    With My Workplace 2.0, you store all your data and applications in our secure Swiss data centers and access them from anywhere.

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    What would you like to outsource?