IT maintenance contract & IT support

The operation of your IT infrastructure is ensured by our specialists. Proactive counteracts disruptions through regular maintenance. If you have any problems, our IT support team will be at your side.

  • Installation of updates and checking for errors on a regular bases
  • 24h/7 monitoring of hardware and services
  • IT support by phone and email with 24×7 on call service
  • SLAs from office hours to 24×7

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Updates and error control

Every operating system and application requires regular maintenance. This includes the installation of patches, the checking of log files, the evaluation of status messages and the monitoring of the system load. Based on these informations accurate measures and action packages are derived.

We have summarized these services in our System Care product. We offer a proactive service that includes:

  • Inclusion of your systems in our CMDB
  • Manual monthly control of log files
  • Monthly control of the utilization of the system
  • Version upgrades or changes of the operating system
  • Check for security relevant operating system gaps
  • Regular / Scheduled OS updates and patches

24-hour monitoring

Depending on your requirements, your systems and services are being monitored by our high-availability monitoring system from different data centers with different carrier connections. In addition to standard components (for example web servers, routers and switches), we also offer you the option of monitoring individual services of your critical applications (for example firewalls, SAP, mail, Oracle environments or in-house developments). Depending on individual requirements and ideas, you will be informed automatically by e-mail or actively by our specialists. Monitoring periods and alarm values ​​can be adapted to your specifications when signing the contract.

IT Support

Our service concept is based on a service desk as a single point of contact (SPOC) for our customers, downstream support services and classic maintenance contracts with manufacturers. Depending on the chosen SLA, our customers can expect expert assistance in the case of problems and emergencies around the clock, 365 days a year, with defined reaction times. In all three core areas of competence – security, infrastructure and network – as well as all other products from our data center and manufacturers, our qualified and experienced employees are available to our customers as personal contact persons.

Support Center

Service Level Agreements (SLAs)

 StandardBusiness StandardBusiness AdvancedBusiness 24/7
Monday-Thursday08:00 – 12:00
13:30 – 17:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Friday08:00 – 12:00
13:30 – 16:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Saturday-Sunday00:00 – 24:00
Reaction timewithin 8 hourswithin 4 hourswithin 2 hourswithin 1 hour
System availability99.9%99.9%99.9%99.9%
Network availability99.9%99.9%99.9%99.9%
Costson demandon demandon demand

Do you have any further questions?

Contact our sales team. We are happy to help and are available for live demos of our products at any time.




ServerBase AG

Schlosserstrasse 5
CH-8180 Bülach

+41 44 515 90 80
sales@serverbase.ch


Monday – Thursday
08:00 – 12:00 | 13:30 – 17:00

Friday
08:00 – 12:00 | 13:30 – 16:00

Outside of opening hours, our on-call service is available.