The operation of your IT infrastructure is ensured by our specialists. Proactive counteracts disruptions through regular maintenance. If you have any problems, our IT support team will be at your side.
Every operating system and application requires regular maintenance. This includes the installation of patches, the checking of log files, the evaluation of status messages and the monitoring of the system load. Based on these informations accurate measures and action packages are derived.
We have summarized these services in our System Care product. We offer a proactive service that includes:
Depending on your requirements, your systems and services are being monitored by our high-availability monitoring system from different data centers with different carrier connections. In addition to standard components (for example web servers, routers and switches), we also offer you the option of monitoring individual services of your critical applications (for example firewalls, SAP, mail, Oracle environments or in-house developments). Depending on individual requirements and ideas, you will be informed automatically by e-mail or actively by our specialists. Monitoring periods and alarm values can be adapted to your specifications when signing the contract.
Our service concept is based on a service desk as a single point of contact (SPOC) for our customers, downstream support services and classic maintenance contracts with manufacturers. Depending on the chosen SLA, our customers can expect expert assistance in the case of problems and emergencies around the clock, 365 days a year, with defined reaction times. In all three core areas of competence – security, infrastructure and network – as well as all other products from our data center and manufacturers, our qualified and experienced employees are available to our customers as personal contact persons.
| Standard | Business Standard | Business Advanced | Business 24/7 | |
| Monday-Thursday | 08:00 – 12:00 13:30 – 17:00 |
08:00 – 18:00 | 07:00 – 21:00 | 00:00 – 24:00 |
| Friday | 08:00 – 12:00 13:30 – 16:00 |
08:00 – 18:00 | 07:00 – 21:00 | 00:00 – 24:00 |
| Saturday-Sunday | – | – | – | 00:00 – 24:00 |
| Reaction time | within 8 hours | within 4 hours | within 2 hours | within 1 hour |
| System availability | 99.9% | 99.9% | 99.9% | 99.9% |
| Network availability | 99.9% | 99.9% | 99.9% | 99.9% |
| Costs | – | on demand | on demand | on demand |
Contact our sales team. We are happy to help and are available for live demos of our products at any time.
ServerBase AG
Schlosserstrasse 5
CH-8180 Bülach
+41 44 515 90 80
sales@serverbase.ch
Monday – Thursday
08:00 – 12:00 | 13:30 – 17:00
Friday
08:00 – 12:00 | 13:30 – 16:00
Outside of opening hours, our on-call service is available.
Product Assistant
Our product assistant helps you to find the right products.
